Client: Location: Salary: Customer Experience Manager - East Midlands

Customer Experience Methodology Manager

East Midlands

£55-65k plus full benefits

One of the UK's largest leading brands offering the most comprehensive solutions to over 20 million customers both business and retail across the UK.

The Role

• To develop and manage the agreement process for the vision, tools, standards and roadmap for the implementation of NPS (net promoter score) and customer experience initiatives across my client's European Market Units.
• To develop the targets for delivery of this vision, to assess adherence to CoE standards and support the Programme Office Manager in audit of results.
• To drive program evolution and tool refinement.
• To manage and supervise calculation of overall loyalty and programme benefits.
• To ensure delivery of a consistent and agreed approach to measurement of top down NPS.

The Candidate

It is essential that the successful candidate has worked on customer experience programmes which has used Net Promoter Score.

• Good experience of working with market research information - either as a practitioner or user
• Strong analytical abilities Good IT skills (mainly MS Office)
• Gravitas to operate at a senior level
• Drive, enthusiasm and determination
• Experience in the development and delivery of NPS or other customer experience initiatives
• Experience of working in Retail or other service industry would be advantageous
• Language skills beyond English desirable.

Please email your CV to nadia@mackenziejones.co.uk

Expires: 05/05/2011

Client: Location: Salary: Direct Marketing Coordinator - ManchesterDirect Marketing Co-ordinator

My client, a leading financial services business are looking for an Offline and Online Direct Marketing Co-ordinator to join their rapidly expanding team.

This role is key to delivering continued growth and supporting the business's investment in marketing. You will develop, co-ordinate and execute offline ad online strategies, from product proposition to delivery, across all channels. The successful candidate will also liaise with key-stakeholders across all related business functions. This will include liaising with the creative agencies and analyst teams, therefore excellent communication and influencing skills are essential.

The ideal candidate will have experience in managing marketing campaigns, ideally but not essentially within the financial services sector. You will have solid analytical skills and have a broad understanding of market research techniques. Commercial awareness is imperative in understanding the ROI from campaigns and general product profitability.

This is a rare opportunity for an experienced marketer to thrive in a challenging role with one of the UK's most recognisable brands. All interested candidates should attach an updated CV.
Expires: 04/05/2011

Client: Location: Salary: Business Development Executive/Manager - ManchesterBusiness Development Executive/Manager
Manchester
£23-27k + car allowance + bonus + benefits
Weve had a great opportunity become available for an up and coming Business Development Manager. You should have a couple of years agency experience, be ambitious to develop your career working for a successful agency with an MD from a Business Development background so an excellent mentor. You may possibly be currently operating at Business Development Exec level and be appointment making, doing market research, etc and looking at growing your role and skills into a full on Business Development role, if so this is your chance to push your career forwards. M6713Expires: 04/05/2011

Client: Location: Salary: Marketing Executive - KentOur client a leading insurance company are looking for a marketing executive to join their research team.

Marketing Executive
18k - 22k per annum (dependant on experience)
Permanent
Maidstone, Kent.

Our client a leading insurance organisation based on the outskirts of Maidstone town centre are looking for a marketing executive with a particular interest in the research element of the marketing mix to join their team.

As the marketing executive you will work with the marketing manager on delivery of surveys, create and analyse survey results, manage relevant research projects and campaigns as well as working on internal and external communications.

To be considered for this role you will ideally be a graduate with marketing experience gained within either research or a full mix marketing role. You will have an interest in market research, be comfortable with numbers and keen for career development.

For further information please contact Nicola Wright on the details attached.



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PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs.

We are acting as a Recruitment Agency in relation to this role.Expires: 05/05/2011

Client: Location: Salary: Email Marketing Executive - Guildford

EMAIL MARKETING EXPERT - THE FRIDAY GROUP

Salary: Competitive basic salary + commission available depending on experience

Sayers Common, just outside Brighton

Join our team of online specialists dedicated to improving user experience and driving through improved business performance.

Friday Media Group is a UK-based web company with a clear vision that's expanding in the UK and internationally, currently boasting over 70 websites, generating in excess of 8 million visits a month.

We're growing our Online team and we're looking for talented people who really want to make a difference to our business. Working with our passionate team, you'll have the opportunity to drive innovation and make your mark on our future direction.

Job Description:

We are looking for a talented Email Marketing Expert to join our business. This is the ideal role for a talented and creative email marketing professional with strong email marketing experience looking to develop their career with a leading online company.

As our Email Marketing Expert, you will be tasked with managing all of our Email marketing activity, focusing on both C2C and B2B, improving user experience, sales and communication with our users and advertisers.

Reporting to the Marketing Manager, you will be responsible for the market research, implementation and optimisation of email/CRM programmes across all aspects of the email communication strategy. Working with the overall marketing and sales teams you will maintain and communicate reports on email/CRM activity, including key KPI's. You will track performance of email activity and take ownership to identify and raise any anomalies, highlighting issues or making recommendations of improvement where appropriate.

Skills Range:

You must have excellent multi-tasking skills coupled with a strong attention to detail. Good organisational and communication skills are also key.

To be considered for this position, you should have:

• Online marketing experience

• At least 2 - 3 years Email marketing experience

• Basic Html skills

• SEO and social media experience would also be beneficial.

Why work for Friday Media Group?

We are proud of our company culture. We maintain a strong family background, and all Friday-Adders' play an active role in shaping the future development of the company. With ambitious growth plans and a clear market focus this is an extremely exciting time to join the company. We offer excellent career progression opportunities, a holiday entitlement of 25 days and competitive salaries.

How to apply:

If this sounds like you - what are you waiting for? Send your CV with a covering letter telling us why you'd be the perfect addition to our growing team by clicking Apply Now!

No agencies please

Contact Name: Joe Kidger

Company: The Friday Group

Please mention that you found this job on the Wired Sussex website

Expires: 05/05/2011

Client: Location: Salary: Direct Marketing Coordinator - ManchesterDirect Marketing Co-ordinator

My client, a leading financial services business are looking for an Offline and Online Direct Marketing Co-ordinator to join their rapidly expanding team.

This role is key to delivering continued growth and supporting the business's investment in marketing. You will develop, co-ordinate and execute offline ad online strategies, from product proposition to delivery, across all channels. The successful candidate will also liaise with key-stakeholders across all related business functions. This will include liaising with the creative agencies and analyst teams, therefore excellent communication and influencing skills are essential.

The ideal candidate will have experience in managing marketing campaigns, ideally but not essentially within the financial services sector. You will have solid analytical skills and have a broad understanding of market research techniques. Commercial awareness is imperative in understanding the ROI from campaigns and general product profitability.

This is a rare opportunity for an experienced marketer to thrive in a challenging role with one of the UK's most recognisable brands. All interested candidates should attach an updated CV.
Expires: 04/05/2011

Client: Location: Salary: Customer Experience Manager - East Midlands

Customer Experience Methodology Manager

East Midlands

£55-65k plus full benefits

One of the UK's largest leading brands offering the most comprehensive solutions to over 20 million customers both business and retail across the UK.

The Role

• To develop and manage the agreement process for the vision, tools, standards and roadmap for the implementation of NPS (net promoter score) and customer experience initiatives across my client's European Market Units.
• To develop the targets for delivery of this vision, to assess adherence to CoE standards and support the Programme Office Manager in audit of results.
• To drive program evolution and tool refinement.
• To manage and supervise calculation of overall loyalty and programme benefits.
• To ensure delivery of a consistent and agreed approach to measurement of top down NPS.

The Candidate

It is essential that the successful candidate has worked on customer experience programmes which has used Net Promoter Score.

• Good experience of working with market research information - either as a practitioner or user
• Strong analytical abilities Good IT skills (mainly MS Office)
• Gravitas to operate at a senior level
• Drive, enthusiasm and determination
• Experience in the development and delivery of NPS or other customer experience initiatives
• Experience of working in Retail or other service industry would be advantageous
• Language skills beyond English desirable.

Please email your CV to nadia@mackenziejones.co.uk

Expires: 05/05/2011

Client: Location: Salary: Aquisition Campaign Manager - LancashireMy client, a leading retailer, has one of the country's most recognised brands within their sector. They are now looking for an experienced Campaign Manager to join their expanding marketing team.

This role is key to delivering continued growth and supporting the business's investment in marketing. You will develop, co-ordinate and execute offline strategies, from product proposition to delivery, across all offline channels. The successful candidate will also liaise with key-stakeholders across all related business functions. This will include liaising with the creative and analyst teams, therefore excellent communication and influencing skills are essential.

The ideal candidate will have experience in managing marketing campaigns, ideally with retail mail order experience, have solid analytical skills and have a broad understanding of market research techniques. Commercial awareness is imperative in understanding the ROI from campaigns and general product profitability.

This is a rare opportunity for an experienced marketer to thrive in a challenging role with one of the UK's most recognisable brands. All interested candidates should attach an updated CV.
Expires: 03/05/2011

Client: Location: Salary: Category Manager - FMCG - Slough

Category Manager - FMCG

BILLION DOLLAR BUSINESS: Tracing their history back over 100 years our client is a clear market leader in their category.

THE ROLE: In this role you'll be responsible for establishing our client as Category Captain. Your role will be split into 4 areas including market research, classic category management, helping drive marketing insights and driving input into new product development.

ABOUT YOU: You'll have some commercial and marketing experience in any sector and be looking to develop your career in the FMCG market with a global player. You'll be very good numerically and possess the confidence needed to deal with the major grocery retailers.

THE PACKAGE:

Basic Salary - £20 - £25,000

Benefits - Healthcare, Pension, 25 Days + Stats

Location - Slough, Staines, Isleworth

Contact - Fiona Jenson 01784 414 731

BMS is a specialist marketing consultancy with offices in Egham, Surrey and Bank, London. As a business we truly believe that marketing skills are transferable so our aim is to get candidates into the right job with the right company, not just another job in the sector you've been working in. As a result our client's vary across both B2B and B2C sectors, whether they're well established Blue Chips or total start-ups. And the roles we recruit for vary across the marketing mix. If you'd like to discuss how we can help in more detail then please give us a call on 01784 414 755.

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Expires: 03/05/2011

Client: Location: Salary: Customer Marketing Executive - Iconic Consumer Goo - West London

Part of a brand new team set up to focus on Grocery, high street and specialist retailers, developing the new customer marketing and category management strategy.

THE COMPANY

A world leader in the design, development and manufacture of products for the childrens and family market.  Present countries across the globe and loved by children and adults the world over, capitalising on multiple routes to market.

THE ROLE

The Customer Marketing Executive role will be a key part of a brand new team formed to develop strategy in conjunction with the retailer buying and marketing teams to maximise sales and shopper opportunity.

Driven by indepth market research, customer insights and shopper knowledge, you will help to create and implement customer business plans and then track and evaluate their success.

With face to face meetings with retail teams, the customer marketing executive is a really muli-faceted role, that will be very creative as well as analytically driven.

The offices are a vibrant and energetic place to work, this is a team environment and they have a very welcoming family feel as well as a supportive be the best you can be approach.

 THE PERSON

The successful candidate will have a background in working with a branded FMCG or Consumer Goods manufacturer in a retailer focused team.

Ideal candidates would come from a category management, customer marketing, shopper marketing or trade marketing background, but other marketing backgrounds within FMCG would also be considered.

You will need to have both strong analytical skills as well as a strong set of communications abilities, both with customers and internally.

Above all this company prides itself on their people, they are a positive and motivated team and you will need to be confident with a very positive and can do approach.

Now in our 20^th year, DWC are experts in recruiting talented marketing professionals at all levels from co-ordinator and executive positions, through marketing management to marketing Director level.

With a client list that includes niche and leading UK brands, through to some of the most respected global organisations, we take the time to really listen and understand your individual needs and find the best matched vacancies for you. 

Call us to have an informal and confidential chat about this role, or ask us any questions you may have about finding a new marketing position. 

Expires: 03/05/2011